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www.theodore.ae (“Website”) recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us.
While accessing or using our website, you may have to share some personal information about yourself (“Personal Information” Personal Information or Personal data means any data that can identify a natural person, including name, address, ID number, online identifiers, biometric data, etc.) with us. This Policy describes how we treat, retain and use Personal Information provided by you on our website and other offline sources. This Privacy Policy applies to current and former visitors to our website and our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
If you do not consent to any of the terms enumerated in this Policy, you may choose not to use our services or Website. However, please be aware that if you do not allow us to collect the Personal Information as enumerated in this Policy, we may not be able to provide you with certain services.
This Website is a property of Riant Atelier Luxe General Trading L.L.C., having its Office at Office No. 201-319, Mashriq Building, 3A Street, Al Suq Al Kabeer, Al Fahidi, Dubai.
References to “you” or “user” in this Policy refer to any current or former user of the Website including users who access online purchasing facilities of our website.
We do not require you to identify yourself or reveal any Personal Information while only browsing through the Website. However, you may not be able to access certain sections or functions of the Website or interact with us without supplying us with Personal Information. For instance, you would not be able to make purchases on the Website or avail our Services, without providing the Website with Personal Information. If you desire to register yourself at the Website, you would be required to provide your Personal Information.
For using certain facilities of our website, we may collect certain Personal Information such as your name, email, mobile number, phone number, street, city, state, pin code and country. We may collect your billing name, billing address, and payment method when you make a purchase. Your preferences and the choices that you make while using our services may also be noted and used by us.
We do not collect your financial information such as bank account details, credit card/debit card information, or other payment method details on our website. Such information will be obtained and processed by our online payment partner. We recommend you review their privacy policy before disclosing your financial information.
We collect the information you post in a public space on our website or a third-party social media site belonging to Riant Atelier Luxe General Trading L.L.C. If you use our Website, the Website’s operating system may automatically collect some general information such as your IP address and the browser you're using. We might look at what site you came from, the duration of time spent on our website, pages accessed, or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. This information is not Personal Information. The Website’s tracking system does not record Personal Information about individuals or link this information to any Personal Information collected from you. This general information is used by us for statistical analysis, for tracking overall traffic patterns on the Website and to gauge the public interest in the services and the Website. Such general information may be shared by us with any person, at our discretion.
We collect information directly from you when you register at our website. We also collect information if you post a comment on our website or ask us a question through phone or email.
We use tracking tools like Google Analytics, browser cookies, and web beacons for collecting general information about your usage of our website.
We get information about you from third parties, this could include your name and email address. Such information received by us would be used in accordance with the terms of this Policy.
We might use the information you provide to contact you for confirmation of a purchase on our website or other promotional purposes.
We use the information to respond to your requests or questions related to your order.
We might use your information to customize your experience with us. This could include displaying content based on your preferences.We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We may use the information to protect our company, our customers, or our website for security purposes.
We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our offers or products, or third-party offers or products which we think you might find interesting.We might send you emails or SMS about your account or a purchase.
We may use the information to develop, operate and maintain our website including evaluating and administering our website to respond to any problems that may arise.
We comply with the UAE Federal Decree-Law No. 45 of 2021 concerning protection of personal data, ensuring that personal data collected, processed, and stored is done in compliance with UAE regulations
Our website uses cookies and/or such tools for enhancing customer services. “Cookies” are small amounts of data that a website can send to a web browser on a visitor’s computer. The cookie is stored on a visitor’s computer. A cookie may enable the website holder to track how a visitor navigates through its website and the areas in which the user shows interest. This is similar to a traffic report: it tracks trends and behaviours, but does not identify individuals. Information gathered may include date and time of visits, pages viewed, time spent at the website, and the website visited just before and just after our website.
Cookies can be set to expire: on a specified date after a specific period of time when a transaction has been completed or when a user turns off his/her browser.
A cookie that is erased from memory when a visitor’s browser closes is called a “session” cookie. Cookies that expire based on a time set by the Web server are called “persistent” cookies. Persistent cookies may be used in some cases, for example, to recognize when a visitor returns to a website. The web browser will send the cookie information from the initial visit back to the website. This is useful to the visitor if he or she has established a password at a particular website and wants to be identified by that site to perform a function or transaction.
To browse anonymously, you may set your browser to disable cookies or delete cookies. Please note that disabling cookies for some services will impact ability to use that service.
Customers may choose not to accept cookies. Your web browser may alert and permit you to refuse cookies. When you receive an alert, you may choose at that time to refuse that cookie. If the use of cookies is a concern to you, then please make sure your browser has this capability and that you set your browser to alert you accordingly. Newer browser versions allow you to be alerted or to automatically refuse cookies. You may need to download a more current version of your web browser from your service provider in order to obtain this option.
Note: Some product features and services provided by our website require you to accept a cookie in order to be able to use the particular functionality or service. These cookies are used to establish a link between the user and the application server. The cookies contain unique session IDs, and no customer data is stored on the cookies.Sharing of information with third-parties
We share information with vendors who help us manage our online registration process or payment processors or transactional message processors.
We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
We will share information with our business partners. This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.
We may share information if we think we have to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena or to satisfy requirements of government authorities, tribunals or law enforcement agencies under any laws and regulations. We may also share it if a government agency or investigatory body requests it for legal requests or investigations. Or, we might also share information when we are investigating potential fraud.
Your personal data may be stored on secure servers in the UAE. If transferred outside the UAE, we ensure that it is done in compliance with the PDPL and with adequate data protection measures.
We may share your information for reasons not described in this Policy, with your consent. How long we will retain your Personal Information We shall retain the personal information provided by you for only as long as it is necessary for the purposes set out in this Policy or for as long as your account is active or as needed to provide the services to you and/ or as may be required to be retained under applicable laws, whichever is later.
However, we shall not be liable for the non-deletion of Personal Information within a specific time frame, unless users specifically request our Company for deletion of their Personal Information.
You can opt-out of receiving our marketing emails. To stop receiving our marketing emails, please email us at customerservice.ae@theodore.com.tr
It may take about ten days to process your request. Even if you opt-out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
Our website may contain links to other third-party websites for the benefits of its users. If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible, expressly or impliedly, for any loss or damage caused to you by collection, use, processing and retention of your Personal Information by such third-party websites in any manner whatsoever.
You are entitled to contact us at customerservice.ae@theodore.com.tr to request for rectification of the Personal Information collected by us and/ or for erasure of your Personal Information.
However, you agree and acknowledge that our Company may not be able to provide products and/ or services to you if you direct our Company to erase your Personal Information from their records.
If you have given your free consent to the collection, use, disclosure, retention and protection of your personal information, and wish to withdraw such consent, you may do so by contacting us at customerservice.ae@theodore.com.tr at any time.
However, you agree and acknowledge that our Company may not be able to provide products and/ or services to you if you withdraw your consent to the collection, use, disclosure, retention and protection of your Personal Information.
Notwithstanding the above provisions, any decision by you to opt-out, rectify or erase information from our records or withdraw your consent shall not in any manner whatsoever affect and/ or make illegal the processing of your information done prior to the communication of your afore-said decision to us. Further, if any information is required to be retained under any applicable law or order of any Court / Tribunal, the said information including Personal Information may be retained by us for the stipulated period.
We do not collect such personally identifiable information from children. If you are legally considered a child, do not provide us with any such personal data, save and except with the consent of your parent or guardian.
If we have mistakenly collected such Personal Information from a child, we shall have the same deleted immediately when brought to our notice.
If you are a parent or a guardian and are aware that your child has provided us with such information without your consent, kindly contact us at customerservice.ae@theodore.com.tr to have such information deleted immediately.
We guarantee a return or exchange for all orders that fall under the following categories: As per UAE Consumer Protection Law, consumers are entitled to refunds and exchanges in case of defective, misleading, or non-compliant products. This policy does not affect your statutory rights under UAE law. We endeavor to keep your Personal Information up-to-date and accurate in the best possible manner as it may be necessary for the purpose for which it was collected, used, retained and disclosed. We highly value the significance of your Personal Information shared with us and have thus, (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal Information by any third party and not arising from or out of our acts.
In any event, you shall be solely responsible to protect and keep secure your account password and/ or other financial details.
For any data privacy concerns, please contact our Data Protection Officer at customerservice.ae@theodore.com.tr
From time to time, we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the Federal Laws of the United Arab Emirates, including but not limited to Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and Federal Law No. 15 of 2020 on Consumer Protection.
