Shipping policy

We would like your visit to www.theodore.com.ae to be a smooth and satisfying experience. In order to achieve this, we strive to deliver your desired product in a timely manner. However, if you do not feel 100% satisfied with your purchase, we provide returns to make sure you have a seamless experience with us.

Shipping & Delivery

Shipping Policy:

All merchandise ordered on www.theodore.com.ae will be shipped with an approximate shipping time of 7-10 working days. We are unable to process any orders on Sundays and public holidays.

Delivery Policy:

  1. Our delivery partners will attempt to complete your delivery thrice before the item is returned to our warehouse. Please ensure that you provide a valid mobile number and shipping address while placing your order.
  2. Our delivery partners may sometimes require a valid ID proof for delivering your package. Please contact us at customerservice.ae@theodore.com.tr if you have any further queries.
  3. Due to varying item availability, orders containing multiple items may sometimes be shipped separately. Each shipment will have its own individual tracking number, which can be tracked on the Track Order page under the same order number.
  4. We are not responsible for delays outside our control. In the event that the delivery of Product(s) is subject to delay due to circumstances beyond our control and without any negligence on our part, we shall expeditiously notify you and undertake necessary measures to mitigate the impact of the delay. By taking such action, we are exempted from liability for delays caused by the aforementioned event. However, if there is a substantial risk of unreasonable delay beyond a period of 30 days, you have the right to contact us to cancel the order and receive a refund for any Product(s) you have made payment for but have not yet received.
  5. You agree and acknowledge that the actions and inactions of delivery partners are not in our control and we shall not be liable for any acts or omissions on part of our delivery partners or their employees, agents, or personnel including but not limited to loss or wrong delivery of products once shipped, deficiency in their service, wrong delivery of products, product package tampering once shipped, any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery partners or their employees, agents, or personnel etc.

Shipping Methods and International Shipping

  1. For orders within the UAE, THEODORE offers complimentary 3–5-day standard shipping. Same-day and 2–3-day express shipping are available at a premium.
  2. International Shipping: All international orders are shipped via DHL Express or UPS Network.
  3. Order Processing and Shipping Times: Shipping times are not guaranteed and do not include the 2–3-day order processing period.
  4. Worldwide Shipping: THEODORE offers worldwide shipping.
  5. Delivery Duties and Fees: Delivery duties and fees vary based on the shipping destination. For any inquiries regarding international shipping, contact shipping@theodore.com.tr
  6. Customs Fees: For estimates on additional customs fees, please check with your local customs office or proceed to checkout for a calculated estimate.

Order Processing 

  1. Processing Time: Please allow 2-3 business days for processing the order before shipment. Processing time may vary based on product availability and payment verification.
  2. Delivery Time: For orders within the UAE and GCC, delivery typically takes 0-5 working days. International delivery time may vary depending on your location.
  3. Shipping Schedule: THEODORE does not ship on weekends or major holidays. All orders are dispatched from Dubai, United Arab Emirates.
  4. Order Confirmation: Once your order is placed, you will receive an automatic confirmation email. If you do not see it within a few minutes, please check your spam folder.
  5. Order Tracking: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment status.
  6. Stock Availability: Due to high demand, some items may become unavailable even after your order has been placed. In such cases, a refund will be issued to the original payment method. Refunds to the orig
  7. Address Change: Unfortunately, we are unable to change the delivery address on orders once the checkout process has been completed. Hence, we request you to carefully check the delivery address while placing your order
  8. Order Review and Cancellation: For security reasons, all orders are subject to review and may be canceled at THEODORE’s discretion.
  9. Shipping Confirmation: Once your order has been processed by our fulfillment team, you will receive a shipping confirmation email with tracking details.
  10. During special releases and major holidays, orders may experience shipping delays.
  11. Re-Stock: Our products are created in limited quantities and are not restocked, making each piece truly exclusive.
  12. Lost Package: Once proof of delivery is recorded with the tracking number, THEODORE is not responsible for lost, damaged, or stolen items. All associated risks are assumed by the courier.
    For any further questions or assistance, please contact customerservice.ae@theodore.com.tr